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Such situations are avoided but if raised please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
The customer can only cancel the order within 12 hours of placing the order. No cancellations will be processed after 12 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per refund policy. You will be notified of the same.
Please be advised that your shipping address cannot be revised after the order has been placed successfully.
If the courier company has made 3 attempts to deliver your package and you were not available to accept/receive the package then the courier company will abandon or destroy the shipment at their destination. However we recommend you to contact the local courier office along with your tracking number for an alternate delivery instruction. Please be aware that once the courier company destroys or abandons your shipment, we will not be responsible for not fulfilling the order.
If you wish to avail refund in such a case, we will refund only after we receive the returned shipment package and subsequently a deduction of two way return shipping charges will be applied.
We have a customer friendly return policy .You can create the return directly on the website within 15 days from time of delivery & return steps will be:-
1. Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.
2. Mention the Company Name Khalsa Cloth Collection.com and Order Number on the return package.
Last date of return shipping:15 days from date of delivery.We will not be able to accept returns if dispatched after 15 days from date of delivery
3.We will provide return pickup facility for selected area where the reverse pickup is available you can check the pickup facility by contacting our customer care numbers.
4.The pickup facility will be only for one suit if you want to return more than one suit you can courier the package on our address we will refund the amount within 4 working days after we receive the courier
5.We will charge Rs50 for one unit for the reverse pickup facility( this amount will be deducted from your refund amount)
6.Please make a small video clip showing shirt , bottom , dupatta with handovering the suit to delivery boy.
7.Your amount will be refunded in 4 working days after the item delivers to us.
8.In case of bulk order i.e. if your order value is more than Rs.5000 in that case only 20% amount of the invoice value will be adjusted in your next order. No refund will be processed in that case only Exchange policy will be validated
9.No Return/ Exchange policy available on items below ₹399 and above ₹1500.
The cost of return shipping will not be covered by Khalsa Cloth Collection.com Please note that the below return policy is NOT applicable on orders that are custom made or custom stitched.
You can choose to do one of the following
1. Request a replacement, either the same item or a different item from the website
2. Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.
3. Request a refund. We will do a direct refund to the card through which payment was completed. In case the payment was done with cash, kindly provide us your bank account details..
It is of utmost importance that the items do not get damaged on their return shipping. For Jewellery, please use cotton, bubble wrap, paper or foam to do some kind of padding around the product. For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain. In case of international parcels, the package should be returned with signature requirement upon delivery. This is done to ensure that we receive the parcel correctly/safely.
Clothes and jewellery must not be used (other than for trial), altered, washed, soiled or damaged in any way.Return is acceptable only within 15 days from date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.Returns shipping cost will not be covered by Khalsa Cloth Collection.com 'Made to order' Clothes and jewellery are not covered under the return policy.
Despite our best efforts, a small number of the many thousands of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Khalsa Cloth Collection.com reserves the right to cancel all past, pending and future orders without any liability. Khalsa Cloth Collection.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the following scenarios are met:
Customer doesn't reply to the payment verification mail sent by Khalsa Cloth Collection
Customer fails to produce adequate documents during the payment details verification
Misuse of another customer's phone/email
Customer uses invalid email and phone no.
Overuse of a voucher code
Customer returns the wrong product
Customer refuses to pay for an order
Customer is involved in the snatch and run for any order.
We try our best to delivery 100% good quality products,but unfortunately it may happen sometimes product is delivered damaged.In such case we required a photo to be sent to us within 48hrs from the time of delivery.Without photos sent in given time we will not be able to process replacement.In case of products not available return Upon receiving the photo, our team will review the damage. If the damage is approved and a complaint is registered, we request you to kindly send the product back to us. If a replacement is in stock with us, we will reship the same to you. In case it is not available, you can request for a refund or a coupon for future purchases. But the final dession is will be taken by Khalsa Cloth Collection.com about refund.Investigation may take 3-4 days for international deliveries.
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. Khalsa Cloth Collection.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for Khalsa Cloth Collection.com’s Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from Khalsa Cloth Collection.com is aware of this genuine problem.
While ordering on internet, we suggest that customers should be extra careful of following -
1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no foolproof solution to this problem is available at the moment.
2. Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colors.
3. Sea Green color sometimes looks Aqua blue and the other way around.
4. Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.
We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down. Your are deemed to have accepted the terms and conditions. Khalsa Cloth Collection.com reserve right to time modify the Terms & Conditions of Use of the site without any prior notification to you.
If a customer raises a complaint for partial item/partial order through Customer Care
The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
An Email will be sent to helpdesk@khalsaclothcollection.com seeking/providing following information:
Short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments.
The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
Customer fails to provide adequate information about the case
Customer fails to provide snapshots of the packet and box(if any)
Customer must not dispose the packaging for 3-4 days post delivery and wait for next details to be sent by customer support team.
Khalsa Cloth Collection reserves the sole right to accept or deny refunds and will act reasonably in the common interest of both parties involved. Purchases are only retractable in exceptional circumstances, such as when the seller materially changes the item's description after a purchase has been made, a clear typographical error is made, or there if a seller defaults in any way with the product listed or in the delivery of the same. In case of returns without delivery of product refund cannot be processed.
All activities of users while using Khalsa Cloth Collection.com or any service provided by Khalsa Cloth Collection shall be in accordance with legal regulations. Content provided by users on Khalsa Cloth Collection.com shall not infringe legal regulations or these Terms & Conditions. Your information and your activities must not:
You must not list any item on Khalsa Cloth Collection.com (or complete any transaction initiated using Khalsa Cloth Collection.com) that, by paying to us the listing fee or the final value fee, could cause us to violate any applicable law or our items policy. To enable Khalsa Cloth Collection to use your information, you grant us a non-exclusive, world-wide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) licence to exercise the copyright, trade mark, publicity, and database rights you have in your Information, in any media now known or not currently known. You also waive all moral rights you have in your information to the fullest extent permitted by law. The license described above shall terminate upon termination or cancellation of this User Agreement by either party.
Khalsa Cloth Collection reserves the right to cancel this User Agreement at any time and for any reason with a notice period of 7 days. Suspended users are not permitted to use Khalsa Cloth Collection.com and to create a new user account. You can cancel the User Agreement at any time in writing to Khalsa Cloth Collection, Jawahar Nagar Camp, Near Bus Stand, Ludhiana, Punjab. India.
IN NO EVENT SHALL Khalsa Cloth Collection, AND (AS APPLICABLE) Khalsa Cloth Collection'S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR Khalsa Cloth Collection'S SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE, KHALSA CLOTH COLLECTION'S SERVICES, OR THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. KHALSA CLOTH COLLECTION'S LIABILITY, AND (AS APPLICABLE) THE LIABILITY OF KHALSA CLOTH COLLECTION'S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO KHALSA CLOTH COLLECTION IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) INR1000. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Khalsa Cloth Collection is not liable for contracts formed between users of Khalsa Cloth Collection.com. Khalsa Cloth Collection is not liable for information on Khalsa Cloth Collection.com provided by its users. We claim no intellectual property rights over the material provided by users of Khalsa Cloth Collection.com.
No Guarantee:
Khalsa Cloth Collection does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside Khalsa Cloth Collection's control.
Indemnity:
YOU AGREE TO INDEMNIFY AND HOLD Khalsa Cloth Collection AND (AS APPLICABLE) Khalsa Cloth Collection'S PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS IT INCORPORATES BY REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY
Except as explicitly stated otherwise, any notices to Khalsa Cloth Collection shall be given by certified mail, postage prepaid and return receipt requested to Khalsa Cloth Collection, Jawahar nagar camp, Near bus stand, Ludhiana (State Punjab), India, and any notices to you shall be given to you via the email address you provide to Khalsa Cloth Collection.com during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to Khalsa Cloth Collection.com during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
We, our subsidiaries, officers, directors, employees and our suppliers provide the Site and the Services on an "as is" basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the Site and/or the Services. If any provision of this User Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforceable. We reserve the right to alter these Terms & Conditions at any time. If the alterations constitute a material change to the Terms & Conditions , we will notify you via email according to the preference expressed on your account. What constitutes a "material change" will be determined at our sole discretion, in good faith and using common sense and reasonable judgement. You agree that this User Agreement and all incorporated agreements may be automatically assigned by Khalsa Cloth Collection, in our sole discretion, to a third party in the event of a merger or acquisition or any other event. You and Khalsa Cloth Collection are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this User Agreement. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. This User Agreement sets forth the entire understanding and agreement between us with respect to its subject matter. No oral explanation or oral information given by any party shall alter the interpretation of this User Agreement. This Agreement will prevail over any conditions of sale imposed by a seller. Our Fees Policy is incorporated in this User Agreement by reference. The fees policy may be amended from time to time and material changes will be posted on the Site and sent to you at your registered email address.
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